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Mid-State Merchandise Co. 10879 Yankee Street Dayton, Ohio 45458 United States Tel: (937)831-0317 , Toll Free: (888)664-1666 Email Us: midstatemerchandise@gmail.com

WHOLESALER OF HEALTH ELECTRONIC CIGARETTES

ABOUT US:
We, Mid-State Merchandise Co., established since year 2005. We are direct importer and wholesaler of electronic cigarettes and accessories. We sell several types of e-cigarettes to meet different customers' needs. Our products keep using what manufactories products' series number to keep selling price lower. All of our items are estimated after receiving from freight and checked before shipping to our customers. Our company makes every effort to ensure that merchandise is shipped out in good condition.

TERMS:
PREPAY

PAYMENT ACCEPTED:
PayPal, Visa, Mastercard, Discover.

MINIMUM ORDER :
$100.00

SHIPPING METHODS:
USPS, UPS

RETURN POLICY:
TERM & CONDITION Payment Policy We accept major credit cards (Visa, MasterCard, and Discover), PayPal, Check, and Money Order. For paying by Check and Money Order, Please remit to Mid-State Merchandise Co. Check and Money Order must be verified before delivery. We do not accept eCheck. Quality Control All of our items are estimated after receiving from freight and checked before shipping to our customers. Customers ordering our items agree to accept the merchandise "AS IS" upon receipt. Our company makes every effort to ensure that merchandise is shipped out in good condition. Return/Exchange Policy All transaction is done under FOB method. To help keep our prices so low, we have a strict no return/no exchange policy. Please make sure that everything you purchase is exactly what you want; color, size, shape, quantity, etc. We do not warranty or guarantee freight rates. Cancell Orders You may freely cancel an order or items before your order goes into processing status and we have started pulling the order. Please contact us as soon as possible. Should the situation arise that a customer needs to cancel an order and merchandise has been already shipped out; the customer is responsible for all additional cost and pay a restocking fee of 10% or $25.00, whichever is higher. If directly picking up from our office, customers have responsibility to check each item condition before leaving. Damaged/Defective Merchandise Policy When customers place an order that will be shipped via a freight company, the customer is responsible for checking the package for any indications of damage or mishandling during transit. This includes but is not limited to: Cuts, Shredding, Removal of shrink wrap that is surrounding the package or any of the boxes, Visible damaged boxes, and/or Crushed merchandise. All visible damage or lack of shrink wrap MUST be written and documented on your delivery receipt BY THE INDIVIDUAL ACCEPTING THE MERCHANDISE. Failure to document this information on the delivery receipt WILL result in the denial of your claim and Mid-State Merchandise Co. will not be responsible for any broken merchandise received from the shipment. * Always do a case count and make sure that the number of cases you should be receiving are being delivered. The case count can be found in the body of the delivery receipt. When contacting us about damaged merchandise, please take pictures of the damaged cases and merchandise, and be ready to email those to us. Pictures save time and money for both the customer and us because it removes the necessity to ship merchandise back and forth. Email pictures and damage information to midstatemerchandise@gmail.com. Any damage MUST be reported within three business days (excluding weekends) of receiving merchandise. After this three day period Mid-State Merchandise Co. is not held liable for damaged merchandise and will not accept or file shipping claims. We require a minimum of 30 days to process a claim after it has been filed by the customer. This time is also required by freight companies for filing of the claim and processing/disputing of the claim. We make every effort to work with its customers and freight companies to resolve claims. After the claims process is completed, the customer will be notified via phone or email. All claims are issued in the form of an in store credit. If the customer wishes to have replacement merchandise shipped to them the customer is responsible for paying the shipping cost. Please remember that we are always filling the order check the individual pieces to ensure that no damaged and missing parts merchandise is being shipped out of the warehouse. If you ever have a problem or question, please feel free to contact us. Thank you! Effective January, 1st 2012