Wholesale News & Articles

INDEPENDENT RETAILER magazine is now the official news outlet for Wholesale Central visitors. Each monthly issue is packed with new product ideas, supplier profiles, retailing news, and business strategies to help you succeed.

See new articles daily online at IndependentRetailer.com.

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Your Search for "customer service" yielded 399 matches

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04/01/2009 - Future Retail Formats
Not surprisingly, the economic downturn will be a big influence on which retail store formats will prosper and which will fade over the next few years.

04/01/2009 - Build Loyalty Inside and Out
Building loyalty among CUSTOMERs, prospects and employees doesn't have to cost a dime.

03/01/2009 - Variety And SERVICE Are Priority At Mid-America Liquidators
With 350 years of aggregated experience among its top level management team, Mid-America Liquidators...

03/01/2009 - Small Sizes Equal Big Profits
The definition of Minimus is: a) a company that has increased in size very quickly and efficiently, b) an item of the smallest size, c) a large selection of individually sized items, d) all of the above.

03/01/2009 - Decreasing Cart Abandonment
Moving CUSTOMERs through the checkout process effectively is a critical element toward closing any sale online.

03/01/2009 - Belkin Gets Caught Buying 5-Star Reviews
Just last Wednesday, I spent an entire session of my online reputation management workshop explaining how to manage negative product reviews, and increase the positive ones.

02/01/2009 - Words That Make Or Lose Money
During the recent holiday shopping season, I noticed many stores using terms that seemed to contradict their intended purpose (to generate sales).

02/01/2009 - Focus on Your Business
Yes, the stock market has lost about half of its value in the past year. But for the small business owner, experts say, "Stick to your knitting."

02/01/2009 - Due for a Makeover?
Makeovers have taken to television with great success. But the makeover business is not only booming on TV, it's permeating our image conscious society.

02/01/2009 - Cash Flow: Key to Survival
Insufficient cash flow jeopardizes any business any time.

02/01/2009 - Beating the Giant Chains
It is a challenging economic climate for retailers big and small.

02/01/2009 - Avoid Bad Check Losses
No business is required to take personal checks, and any business can require CUSTOMERs to pay in cash.

02/01/2009 - Asias Got the Goods
"Made in China" is a tag that most American consumers are familiar with. Asia has long been a great source of merchandise, ranging from toys to electronics to jewelry, apparel and accessories.

01/01/2009 - USPS Rates Rise
The U.S. Postal SERVICE has announced across the board shipping rate increases averaging five percent. They begin January 18th.

01/01/2009 - Top Line Fragrances
When FragranceNet.com began selling fragrances in 1997, it carried name brand and designer lines, not knock offs or look-alikes.

01/01/2009 - Retailing to Etailing
Independent retail businesses still without a website are not alone. According to a recent study by research firm, Warrillow & Co., a whopping 59 percent of small businesses do not have a site yet.

01/01/2009 - Relaxed Return Policies
More than half (52 percent) of retailers surveyed by the National Retail Federation (NRF) said their return policies for the holiday season will be more lenient than for the rest of the year.

01/01/2009 - Hot Liquidation Deals on Electric Scooters
Sasser Distributing, the only U.S. distributor for the electric HCF scooter, has announced a fantastic buying opportunity in these eco-conscious times.

01/01/2009 - Excess Holiday Inventory
With the holidays receding in the rearview mirror, retailers from all niches will need to send back pallets of excess merchandise inventory.

01/01/2009 - Buyers Love Kelli's Gifts
One of the many reasons Kelli's Gift Shop Suppliers is so successful is because Mike and Lori Cohen spent twenty years buying for their own 100 or so gift shops before they began selling to others.

12/01/2008 - Sales Tips for Indy Retailers
The retail environment is now especially challenging for the small, independent retailer who is not only faced with penny pinching consumers, but also with giant retailers slashing prices.

12/01/2008 - Retailers Smell Success with Scented Products
Relatively inexpensive and enjoyable gift products sell all year. Birthdays, anniversaries, baptisms, bar mitzvahs and other occasions prompt consumers to constantly be gifting.

11/01/2008 - Top Sellers for Parks, Resorts and Gaming
The Internet has become a terrific resource for retailers who sell memorabilia and novelty products at shops and stands located near tourism attractions across the country.

11/01/2008 - Integrity Drives Liquidation Innovation
It is said that necessity is the mother of all invention. This timeless adage certainly proved true for company founder and president Lisa Sperow when she started Madison Avenue Closeouts in 2002.

11/01/2008 - How to Build An Email List
Email building for a small business need not be especially time consuming or difficult. Here are some easy ways to build a list to increase traffic to a retail website and increase sales.

11/01/2008 - Holiday Email Tips
Major online retailers began sending holiday emails on October 28th last year, 58 days before Christmas, according to a new report.

11/01/2008 - CLS Offers Solutions
With more than 20 years of experience handling, processing and liquidating product for many of the world's largest retailers and manufacturers.

11/01/2008 - Assessing a Store Location
Location is of critical importance to a retailer. Deciding where to place a new store or move a current one requires a lot of study and thought.

10/01/2008 - Using Live Chat to Boost Sales
It has been reported for some time now that adding an attended Live Chat strategy to a website can help increase sales.

10/01/2008 - Silver and CZ.com
This company carries more than 1,000 different designs of sterling silver jewelry set with CZs and other simulated gemstones.

10/01/2008 - SERVICE Speeds Gift Card Access
Omni Prepaid Group, LLC, based in Pittsburgh and operator of GiftCards.com, has announced that it is Visa certified and has brought its gift card printing operations in-house.

10/01/2008 - Prep Websites for Holidays
More consumers are expected to shop online this holiday season. Now is the time to make sure your retail website is ready to maximize the potential.

10/01/2008 - Personalization Moves To Video
Personalization is a hot trend in all of retailing, and particularly successful in cart and kiosk programs. Consumers like to have things that are made just for them.

10/01/2008 - Marketing on a Shoestring
When it comes to achieving a level of visibility and name recognition that's on par with their chain store rivals, most independent retailers face pretty stiff odds.

10/01/2008 - Fashion Accessories Galore
With the rise of eCommerce, there was much speculation that the segment of online clothing sales was doomed.

10/01/2008 - Alliance Expands Prepaid Cards
A new relationship between Citi, which is the world's largest provider of credit cards, and Green Dot Corporation, which supplies retail based financial products and SERVICEs, will expand the retail distribution of prepaid debit and gift cards.

09/01/2008 - Social Networks Build Brand Awareness
Increasing buyers' awareness of your company and products is just one element of running a successful online business.

09/01/2008 - RedRoller Perfects Shipping & Savings
Just when you thought there were no more great ideas left to be discovered on the Internet, along comes RedRoller.

09/01/2008 - Product Preview: Small Electronics & E-Games
Welcome to September, the time when the hunt for the hottest holiday electronics gifts starts to rev up.

09/01/2008 - Luxury Retail Update
In defiance of the lyrics of an old song that says, "The rich get rich and the poor get poorer," luxury retailers and their landlords report that the rich are stepping back from shopping at luxury stores right now.

09/01/2008 - Liss Eliminates The Middleman
Twenty five years ago, Robert Liss recognized overseas manufacturers' need to obtain distribution in the U.S. and buyers' need to gain their products at affordable prices.

09/01/2008 - Ebay to Emphasize Fixed-Price Sales Format
Acknowledging that most online shoppers cannot be bothered with auctions, eBay plans Wednesday to announce changes to its fee structure that emphasize fixed prices over bidding.

09/01/2008 - Early Holiday Web Marketing
While most consumers don't start holiday shopping in earnest until the day after Thanksgiving, online retailers should begin marketing for the season as early as October, according to MarketLive Inc., an eCommerce platform provider.

09/01/2008 - Call Center Tracking
In general, retailers' call centers are helping to solve their shoppers' problems.

09/01/2008 - Beauty Boutiques At Bloomie's
Bloomingdale's and Space NK have agreed to an exclusive multiyear arrangement to open beauty boutiques in nine Bloomingdale's locations across the country, beginning in November.

09/01/2008 - 15,000 Choices and Growing
Web Wholesaler is always interested in a true sensation, and SourcingMap.com certainly meets our criteria. The company's roots formed in 2004, with five guys working part-time, buying through public channels and selling on eBay without a website.

08/01/2008 - Social Networking Primer
If Digg, MySpace, and FaceBook are foreign concepts to you, it might be time to find out what the social networking phenomenon is all about. Social networking can be a way to maximize your online presence.

08/01/2008 - Refresh Your Brand
Every business should take a periodic review of its full line of branding materials, which includes the company logo, marketing materials, business cards, packaging, website and any other component that makes for a store's public identity.

08/01/2008 - REAL Wholesale Deals from TrademarkCommerce.com
Many wholesale companies offer dropshipping and maintain a claim that they have millions of products. In reality, such a high and vague number of SKUs may really mean that the company is not a true wholesaler.

08/01/2008 - Overstock.com Offers PayPal Later
Overstock.com Inc. is offering a new delayed payment option, PayPal Pay Later. The PayPal Pay Later SERVICE gives Overstock.com CUSTOMERs a credit account with flexible financing options, even if a buyer doesn't have a PayPal account.